A hand-drawn storyboard illustrates a customer journey through a bookstore or retail space. A woman reads a magazine, checks her smartphone, browses items on shelves, and completes a purchase with a male employee at the counter. Arrows connect each stage, while a second person takes notes near a desktop computer, suggesting customer research or service design analysis. The sketch uses soft gray, beige, and muted blue tones with clean architectural lines and a collaborative, process-focused mood.