A hand-drawn storyboard traces a sustainable clothing customer journey with curved arrows connecting each stage. It shows people researching and sharing feedback, shopping for clothing with a recycling-symbol tote bag, reviewing products on a tablet, and packing a shipment for delivery. Notes, questionnaires, customer photos, a desk workspace, and a video camera add research and documentation context. The monochrome pencil-style artwork uses soft beige and gray tones with subtle green accents, creating an approachable, informative mood.