A wide, hand-drawn illustration presents four connected customer experience scenes in a bright, modern workplace. On the left, a woman welcomes visitors with coffee beside a laptop labeled “welcome”; an older couple reviews an “education” booklet, while a staff member walks through the center carrying a package. On the right, an employee assists a customer at a service desk, and another person reads a newsletter labeled “retention.” Soft pastel greens, blues, beige, and gray create a friendly, collaborative mood.