A hand-drawn illustration shows a woman working at a desk with a laptop, papers, and a coffee mug in a quiet room with bookshelves and a window. Flowing blue, green, and gold arrows connect the laptop to several browser-style panels labeled “Product order,” “Service form,” and “Information sheet,” along with online shopping and customer-service scenes. The sketch uses soft neutral colors and expressive linework to convey connected digital processes and customer touchpoints.